Refund policy
Damaged, defective, or wrong item: Please email support@christmascork.com within 7 days of delivery with your order number and a clear photo or short video showing the problem. Once confirmed, we’ll send a free replacement. If a replacement isn’t available, we’ll issue a refund. Claims without a photo or video, or made more than 7 days after delivery, can’t be accepted.
Change of mind: We accept returns of unopened, unused items in their original packaging within 14 days of delivery. Email us first for return instructions. Items sent back without contacting us first can’t be refunded. The customer pays return shipping, and the refund covers the item price once we receive the return and confirm its condition.
Not eligible for return or refund:
- Items that have been opened, used, or recorded on (unless defective)
- Damage caused by misuse, dropping, or water
- Problems caused by dead, incorrect, or leaking batteries (batteries are not included)
- Orders with an incorrect shipping address entered at checkout
Lost packages: If your order hasn’t arrived within 30 days of purchase, contact us and we’ll send a replacement or issue a refund.
Refunds: Approved refunds go to your original payment method within 5–10 business days.
Questions? Contact us at support@christmascork.com before opening a dispute with your bank. We respond within 24 hours and will make it right faster.